How the public sector can leverage the statewide contract - ITS81: IT Projects & GIS - for UX design.
The Massachusetts Statewide Contract, ITS81: IT Project Services and GIS, is a contract designed to streamline IT project and Geographic Information Systems (GIS) service procurement for state agencies, municipalities, and public institutions.
Replacing the former ITS74: IT Project Services and ITS74: GIS IT Project Services Geographic Information Systems contracts, ITS81 provides easy access to services across four categories: Enterprise Data Management (EDM) and Data Analytics, Software Operations and Support Services, User-Centered Design and Development, and Geographic Information Systems (GIS). This contract enables public entities to improve decision-making and service delivery across the state.
Neuron, a UX/UI design and digital strategy company, is proud to be an awarded vendor for Massachusetts under this contract, specializing in Category 3–User-Centered Design and Development. Our focus is on creating modern, accessible, and user-friendly digital products that enhance service delivery across the Commonwealth.
Who can utilize ITS81?
Cities, towns, and local government entities
Legislative and judicial branches
Public libraries and schools
Public colleges and universities
Public hospitals
Non-profit organizations working with the state
What are the 4 categories of the ITS81 contract?
1. Enterprise data management (EDM) & data analytics
This category covers services related to managing and analyzing large-scale data. From developing data governance strategies to implementing analytics platforms, these solutions help public entities make informed decisions based on reliable data.
Use case
A state health department can integrate data from various sources, such as hospital records and demographic information, to track and manage public health outcomes more effectively.
2. Software operations and support services
This category includes software maintenance, IT support, and operations management. Services in this category ensure the reliability and functionality of critical software applications used by government entities.
Use case
A municipality can use these services to maintain an online permitting system, ensuring residents and businesses have reliable access to applying for permits without interruptions.
3. User-centered design and development
This category focuses on designing and developing digital services with the user experience in mind. Services include UX/UI design, usability testing, web and mobile application development, and accessibility improvements to create intuitive, user-friendly solutions.
Use case
A transportation agency can utilize Category 3 services to redesign its public transit app, making it easier for riders to plan trips, track buses in real-time, and purchase digital tickets.
4. Investigate drop-off rates
GIS services use geographic data and mapping technologies to support planning, analysis, and decision-making across various sectors.
Use case
A city planning department may use GIS services to visualize and analyze zoning data, improving decision-making for urban development and infrastructure projects.
Spotlight on Category 3: User-Centered Design and Development
Category 3 enables government agencies and public institutions to enhance user experiences by focusing on intuitive, accessible design. This category is essential for improving the usability and inclusivity of constituent-facing platforms, such as websites, mobile apps, and other digital tools.
Here are a few ways how Neuron can help:
UX/UI design for government websites and apps
Neuron ensures that digital platforms are intuitive and visually engaging. We prioritize user needs, creating interfaces with clear navigation and layouts that streamline information access for residents.
Usability testing and user research
Understanding user behavior is key to improving digital services. Neuron conducts user research and usability testing to identify and address pain points, improving accessibility and ease of use.
Accessibility audits and WCAG compliance
Accessibility is crucial for public services. Neuron ensures that all digital projects meet WCAG 2.2 standards, making websites and applications inclusive for all residents, including those with disabilities.
Mobile and responsive design
With many citizens relying on smartphones, we focus on mobile-first, responsive designs that provide a consistent user experience across desktop, tablet, or mobile devices.
Much of this can be shown through Neuron's partnership with the City of Everett. This project was a testament to our collaborative approach and dedication to high-quality public service design. With accessibility-focused design and streamlined user interaction, we enhanced the city’s digital city hall for all constituents.
How to utilize ITS81 for your project
Executive agencies must use COMMBUYS to access ITS81, while municipal organizations can choose to use it or follow their existing procurement processes. COMMBUYS allows users to search ITS81 contract details, compare vendors, and issue requests for quotes or bids.
Purchasing instructions for how your organization can access ITS81 are available here.
Why work with Neuron?
If your project falls within the scope of ITS81 and involves user-centered design or digital strategy, Neuron can provide the expertise you need. As a Massachusetts Statewide Contractor under ITS81, we specialize in designing intuitive, accessible, and high-impact digital products that serve the public effectively.
Our services include UX research, usability testing, visual and service design, and ensuring accessibility and compliance—which are all applicable under ITS81 category 3 and can be used to deliver exceptional digital experiences that align with your mission.
We’re excited to make an impact by bringing more user-friendly experiences to the Massachusetts public sector. Reach out to us today to discuss your next project!
Neuron is a UX/UI design and digital strategy company, located in Boston and proudly serving as a vendor under the ITS81 Statewide Contract. We partner with municipalities across Massachusetts to create accessible, user-friendly digital experiences. Our expertise includes UX research, design, prototyping, and WCAG 2.1 AA compliance. Contact us for more information.