Empowering Massachusetts through User-Centered Design

ITS81 is a statewide contract established by the Massachusetts Operational Services Division (OSD) to provide public sector entities with access to cutting-edge IT project services and GIS solutions.

This contract is designed to support government agencies, municipalities, and other public organizations to modernize their digital platforms, improve accessibility, and create more user-friendly digital experiences. By streamlining access to select IT vendors, ITS81 simplifies the procurement process and ensures projects meet high standards in usability and accessibility.

ITS81 is available to a broad range of public sector organizations in Massachusetts. This includes:

• State Agencies and Departments: Modernize websites, service portals, and digital tools for enhanced user engagement.

• Municipal Governments: Transform how cities and towns interact with their residents through streamlined, accessible platforms.

• Educational Institutions: Improve applications, portals, and communication systems for public schools, colleges, and universities.

• Public Health & Safety Organizations: Enhance digital resources for public health agencies to better serve their communities.

• Non-profits: Expand digital presence, streamline operations, and improve access to services for the audience they support.

If your organization falls into one of these categories, ITS81 is a powerful tool to elevate your digital presence.

It’s worth noting that executive agencies must use COMMBUYS to access ITS81.

Neuron has been recognized as a vendor for ITS81 Category 3, specializing in user-centered design and development. Our approach focuses on creating intuitive, accessible digital solutions tailored to the needs of your organization and its users. With a proven track record of delivering impactful digital transformation projects for public sector entities, Neuron prioritizes collaboration, inclusivity, and measurable outcomes.

We partner closely with your team to understand your goals and implement strategies that not only meet compliance standards but also exceed user expectations.

Our offerings under ITS81 are designed to cover every aspect of user-centered digital transformation. Key services include:

• User Research & Usability Testing: Conduct in-depth analysis to identify user needs, pain points, and opportunities for improvement.

• UX/UI Design: Develop interfaces that are visually engaging, intuitive to navigate, and aligned with organizational goals.

• Prototyping & Visual Design: Rapidly create interactive prototypes to test concepts and refine designs before development.

• Accessibility Enhancements: Ensure compliance with WCAG 2.2 standards, making platforms usable for all audiences, including those with disabilities.

• DesignOps & Workflow Optimization: Optimize internal design processes to accelerate project delivery without compromising quality.

These services are tailored to address your unique challenges, ensuring you get the most value from the ITS81 contract. You can explore more about our capabilities through our case studies and particularly what we achieved with The City of Everett.

User-centered design goes beyond aesthetics—it ensures that digital platforms are functional, accessible, and enjoyable for all users. For public sector organizations, this approach directly translates into better engagement, improved service delivery, and greater accessibility for diverse communities. Prioritizing user needs also fosters trust, reduces frustration, and creates lasting positive impacts for both constituents and government employees.

Getting started is simple. Contact us today here or email our specialist ryan@neuronux.com to discuss your digital transformation goals. Our team will walk you through the ITS81 contract process, help you identify the right services for your needs, and guide you toward a seamless implementation. Together, we’ll create a user-centered solution that makes a difference for your organization and its stakeholders.